Refund policy
Refund Policy
Last updated: August 19, 2025
At Salespace Platforms, Inc., we aim to ensure you’re fully satisfied with your purchase. If something isn’t right, please review the following policy to understand how returns and refunds work.
Return Window
-
Return requests must be initiated within 7 days of receiving your order.
-
To begin a return, contact our support team or submit a request through our Returns Page.
Return Eligibility
To be eligible for a return:
-
Items must be in original condition, unused, with all tags attached and in original packaging.
-
Returns are subject to inspection and approval upon receipt.
-
The following items cannot be returned:
-
Custom or personalized products
-
Hygiene-sensitive items (e.g., beauty, personal care)
-
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
-
We currently do not offer free returns for non-defective items or items that match their description.
Refunds
-
Once your return is received and approved, a refund will be processed within 5–10 business days to your original payment method.
-
You’ll receive an email confirmation once the refund has been issued.
Order Cancellations
-
Orders may be canceled before shipment by contacting our support team.
-
If the order has already shipped, please follow the return process above.
Consumer Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws, including mandatory cooling-off periods where required by law.
Contact Us
If you have questions about your return or refund, please contact us at:
info@salespace.com
+1 (888) 899-3335
Salespace Platforms, Inc.
2 S Biscayne Blvd, Ste 3200
Miami, Florida, USA